Privacy Policy

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

• Your first and last name.
• Your telephone number.
• Your email address.
• A property or service address, including city, county, state, and ZIP code.
• Information describing a honey bee swarm, colony, or requested service.
• Photographs that you voluntarily upload with a Bee Removal Request.
• Records relating to your request, including submission, assignment, claim, release, and resolution information.
• Your consent preferences regarding SMS text messages.
• Communications you send to us by email, telephone, text message, or website form.

2. How We Use Your Information

We may use the information you provide to:

• Review, process, and manage your Honey Bee Removal Request.
• Contact you about your request or other inquiry.
• Share necessary request details with participating beekeepers who may be able to provide assistance.
• Send operational email or SMS notifications relating to the status of your request.
• Coordinate communication between you and a participating beekeeper.
• Maintain business, operational, safety, and service records.
• Respond to questions about honey products and availability.
• Improve our website, request system, and customer service.
• Comply with applicable legal, regulatory, carrier, or platform requirements.

3. Honey Bee Removal Request Information

The Honey Bee Removal Request service is designed to help connect property owners or occupants with participating local beekeepers.

Information necessary to evaluate and respond to a request may be provided to participating beekeepers. This may include your name, telephone number, service address, service description, photographs, and other information relevant to the request.

Participating beekeepers are independent participants and are not employees of Ballenger Creek Bee Company. Information shared with a beekeeper should be used only to evaluate, coordinate, or perform the requested honey bee assistance.

4. SMS Text Messaging

When you voluntarily provide SMS consent, Ballenger Creek Bee Company may send you informational or transactional text messages relating to your Honey Bee Removal Request. These messages may include request confirmations, status updates, beekeeper-assignment information, service-related questions, or resolution notices.

Message frequency varies according to the activity and status of your request. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing honey products or submitting a Honey Bee Removal Request.

5. Mobile Information and SMS Consent

Mobile telephone numbers, SMS opt-in information, and messaging consent are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may provide limited mobile information to service providers that help us deliver and manage text messages, but only as necessary to operate the messaging service and subject to applicable privacy and security obligations.

6. Other Sharing of Information

We do not sell your personal information.

We may disclose information in the following limited circumstances:

• To participating beekeepers as necessary to respond to a Bee Removal Request.
• To technology or communications providers that support our website, email, file storage, forms, or messaging systems.
• When required by law, court order, subpoena, or lawful government request.
• When reasonably necessary to protect the rights, property, safety, or security of Ballenger Creek Bee Company, our customers, participating beekeepers, or others.
• In connection with a business transfer, reorganization, or similar transaction, subject to appropriate privacy protections.

7. Photographs

Photographs submitted with a Bee Removal Request may be used to help identify the insects, evaluate the location, determine the type of service that may be needed, and assist participating beekeepers in responding safely and appropriately.

Please avoid including unnecessary personal documents, identifying information, people, vehicle license plates, or other sensitive material in submitted photographs.

8. Information Storage and Security

We use reasonable administrative and technical safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

Information may be stored using third-party services that support our website and operations, including Google Workspace, Google Apps Script, Google Sheets, Google Drive, Hostinger, and communications providers such as Twilio.

No electronic storage or transmission method can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

9. Retention of Information

We retain information for as long as reasonably necessary to process requests, maintain service and business records, resolve disputes, support safety and operational review, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Choices

You may contact us to request that we review, correct, or delete personal information associated with you, subject to applicable legal, operational, safety, and record-retention requirements.

You may unsubscribe from text messages by replying STOP. You may also contact us directly with questions about your communication preferences.

11. Cookies and Website Information

Our public website may collect limited technical information ordinarily transmitted by a browser or hosting provider, such as IP address, browser type, device type, referring page, and access time.

We may use cookies or similar technologies if they are needed for website functionality, security, analytics, or future site improvements. This policy will be updated if our use of such technologies changes materially.

12. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has submitted personal information may contact us to request its removal.

13. External Services and Links

Our website may link to or use services operated by other organizations. Their collection and handling of information are governed by their own privacy policies and terms.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technology, or legal obligations.

When the policy is updated, the effective date shown at the top of this page will also be updated.

15. Contact Us

Questions or requests concerning this Privacy Policy may be directed to: